FAQs

How many animals in each kit and what is included?: For $195 you receive the following: 8 Stufflers which will include at least 3 different Stufflers within your theme kit, 1 Fluffenstuff Machine rental per party, fluff, love to put inside, build-it-yourself cart, Birth Certificates*. *only available to registered guests.
Can I mix and match Stufflers from different theme kits within one 8 pack?: Only with the All Sorts theme which will include at least 6 different Stufflers or clothes.
How do I order 10 Stufflers?: The website only allows you to order in quantities of 8,12, 18 or 24 of any particular theme. If you want to order a different quantity then please call us on 1800 788 335 and we can help you with your booking.
Can I pickup the machine and animals?: Yes! This is our most popular method. Your price does not include delivery. See pricelist on home page for your delivery information in your area. Anyone can easily carry the machine themselves.
What size vehicle do I need to pickup the machines?: Our machines are the latest designs that allow it to fit on all the empty backseats of any 4-door car. On transporting you cannot allow the machines to get wet or to roll around. Please remove baby seats or other large items before picking up.
Will I get the exact Stufflers as displayed in the kit?: No. The actual products supplied to you may vary, however they will always be themed correctly to your chosen kit.
What is the size of the animals once stuffed?: Standard Stufflers are 16 inch in height, .Seasonal Stufflers are 12 inch. The Stufflings used at pre schools are 8 inch. They are all measured from the feet to the ears
When do I bring the machine back?: Your machine rental is for the time and day of your party. In most instances, the machine will be picked up on a weekday prior to your party and returned on a weekday after your party. Clearer instructions will be emailed to you after your booking. We will always give you a 4 hour window to pickup or return the machine.
Do all guests need to register using the RSVP system?: Yes. All guests must register online to receive a personalised Stufflers Birth Certificate, future party discounts, special offers and access to new features such as Stufflerville, Virtual Teddy Bear Picnics and much more. You can register the information as the party host yourself if you collect all the information from the party guest. By using our invitation, you'll discover that parents will automatically register themselves - it's very easy!
Do I have to pay a cash bond when I pickup the machine?: Only if you are picking up from our depot. A $200 cash bond and photo identification is required during pickup. The bond is there to make sure the machine is returned back in the same condition and returned by the agreed time.
What is the size and weight of the machine?: The machine stands 5ft tall and takes a space of about 2ft on the ground. The machine is provided in 2 pieces, the top piece weighs 25kg and the bottom piece is 12kg.
Do I need electricity?: Yes. One standard power outlet is needed for operation within 5m (16ft).
What is the latest time we stay out?: Your machine rental is for the time and day of your party. In most instances, the machine will be picked up on a weekday prior to your party and returned on a weekday after your party. Clearer instructions will be emailed to you after your booking. We will always give you a 4 hour window to pickup or return the machine.
Do you have insurance?: Yes. We carry $20 million public liability insurance.
What happens if I cancel?: If it is within 14 days of the function then you would lose the deposit (50% of total order) as it is a guarantee of delivery. We're no different to booking theatre tickets or booking a seat on an airline. We have given our guarantee of supplying you with your choice on the day and we enjoy the same assurances from you with a deposit.
Why cant I pay COD?: No. Our machines and supplies are in high demand and to access our invitations and RSVP system, we ask that payment is made upfront.
Why do you ask for cash on the day for phone bookings?: Because we have supplied you with everything that you ordered, we require full payment so there is no payment delay.
Can I buy additional Stufflers or accessories when I pickup the machine?: To guarantee your requirements it is best to pre-order at least 7 days prior to your party.

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Bear stuffing and animal Building birthday parties for children and kids in homes in Sydney